El cliente en el centro
The customer at the center
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The customer is our reason for being. They are the main driving force behind El Corte Inglés's constant improvement, anticipating and adapting to the evolving demands and needs of society.
This commitment to quality and continuous innovation, along with our dedication to making life easier for people, is the foundation upon which we have built a solid relationship based on long-term mutual trust.
2.7 million product references
Omnichannel
We are the premier showcase for brands, including our own, and we offer customers a wide range of options in all areas, both in-store and online.
Omnichannel retailing facilitates close and constant contact through our stores, websites, app, or by phone. The interrelation between the physical and online worlds has driven the growth of a versatile, multichannel customer who chooses one channel or another interchangeably, depending on the moment and their needs. This allows us to optimize the quality of our services and strengthen our customer relationships.
We have a new channel via WhatsApp to communicate more easily with our customers. They can receive and view catalogs from different areas of our business to stay up-to-date on the latest news.
We work diligently to ensure our customers have a positive experience through our commitments, high quality standards, and personalized attention.
We are making progress in our portfolio of services
- Extended Catalog
Item Search expands the range of products available to customers at any store. - Consult an expert
Get immediate online advice from a specialist salesperson via chat, phone, or video call. - Baby expert
Specialized and personalized guidance for baby care products. - Personal shopper
Personalized image consulting with an expert. - International Customer Services
Tax Free: VAT refund service for international customers.
International Desk: Dedicated space for international customer service and support.
Interpreters and Translation: Specialized professionals to serve different nationalities and languages.
- Financing
Different financing options are available for purchases made with an El Corte Inglés card. - Specialized attention
Customer Service in our stores. We have dedicated service points staffed by qualified professionals who can help and resolve any questions or issues.
Priority service line for customers with disabilities, both at El Corte Inglés and Viajes El Corte Inglés.
Purchase card
Service to collect and pay for all purchases made in different departments at a single point in the store.